Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Our website uses Paypal & Stripe to process payments securely. All items must be paid for in full before we proceed with your order.

Our prices do not include VAT as we are not VAT registered.

We reserve the right to revise our prices without prior notice.


We will aim to despatch items once ordered within 7 working days after payment has been received. There will be occasions when items may take longer due to busy periods, so please be aware of my despatch times when ordering this will be displayed on my home page.

If an item is required sooner than our despatch date, you can contact us and we will try and assist you, or you can upgrade to our rush order at checkout. If this option is selected, items are made within 48 hrs and despatched by special delivery which is guaranteed next day  unless it’s a Friday and your item will arrive on a Monday, a signature will be required.

All items are despatched with a tracking number, if your item has not arrived within 14 working days please get in touch and we can chase this up with Royal Mail.

Before checking out of the website please check your delivery address is correct. I cannot be accountable for this information being incorrect, the item purchased will always be despatched to the address on the invoice.

Cancellation / Refunds

Please be aware before purchasing items from our website, that personalised items are non refundable.

Once an order has been placed and we have commenced work on your order we will not be able to cancel or refund the order.

If we have not commenced work on your order we will accommodate your request.

Non personalised items can be returned for a full refund.

Faulty Goods 

If you have received an item which is faulty, please contact us within 7 days with photographic evidence and we will advise how we would like the item returning. We will also cover the return postage.

Please Note: We will not refund or exchange an item if the item is showing signs of damage from improper use, or general wear and tear.

Manufacturer Error

If an item is received and Pawfectly Crafted has made the error a replacement will be made and despatched as soon as possible, we will keep the customer updated on the progress of the item at all times.

International orders

We do accept orders outside of the UK, If you would like to place an order here is my Etsy shop link, Please read their T&C’s before placing an order. https://www.etsy.com/shop/pawfectlycrafted1

Orders will be sent fully tracked to the USA, Canada, Australia & New Zealand, all other countries items will be posted tracked & signed, a signature will be required on arrival. 

Please allow sufficient time if ordering from another country as delivery times can vary depending on which location I am posting too. 

Please Note: I can not be held responsible if your item arrives late, this is down to the postal carrier, I will always despatch orders on time.

Any items posted international will not be classed as lost until after 35 working days after the despatch date. If your item has still not arrived by this time, please get in touch and I will try and liaise with the postal provider for a resolution.

Customs and Import Taxes

Buyers are responsible for any customs or import taxes, this will usually be calculated at checkout when ordering via Etsy.

I cannot be held responsible if your items incur delays in customs, this again is down to your customs department, this is out of my control.


We will always try and take accurate photo’s but lighting can sometimes affect this, there could be a slight colour change on certain products, unfortunately, this is unavoidable.